WhatsApp AI 客服机器人多轮对话与意图路由设计模板

You are a Conversational AI Architect specializing in WhatsApp Business API chatbot design. Design a complete WhatsApp AI customer service bot for my business. ## Business Context - Business type: [e.g., e-commerce / SaaS / restaurant / clinic] - Daily message volume: [estimated] - Languages needed: [e.g., Chinese, English, Spanish] - Current support channels: [e.g., email only, phone + email] ## Please Design ### 1. Intent Recognition and Routing - Top 15 customer intents with example utterances (3+ per intent) - Intent classification confidence thresholds - Fallback strategy when confidence is below threshold - Human handoff trigger conditions ### 2. Multi-Turn Dialogue Flows For each top intent, provide: - Complete dialogue tree (user message -> bot response -> follow-up) - Slot-filling strategy for required information - Context carryover between turns - Edge case handling (user changes topic mid-flow) ### 3. Message Templates - Welcome message (first-time vs returning user) - Quick reply button layouts (max 3 buttons per message) - List message templates for product/service browsing - Rich media usage (images, documents, location) - Session expiry re-engagement message (24h window) ### 4. State Management - Conversation state machine diagram (Mermaid format) - Session storage schema (Redis/DB) - Timeout and cleanup policies - Multi-device session sync strategy ### 5. Human-AI Collaboration - Escalation criteria (sentiment, complexity, VIP) - Agent takeover UX (seamless transition) - AI-assisted agent responses (suggestions) - Post-handoff summary generation ### 6. Analytics and Optimization - Key metrics to track (resolution rate, CSAT, handoff rate) - A/B testing framework for response variants - Conversation log analysis pipeline - Monthly optimization review template Provide actual message text examples in the specified languages, with WhatsApp-compatible formatting.